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Support to keep your measurements precise

Connect with our customer service team for fast, knowledgeable support—from product questions and quotes to order status and technical guidance.

Connect with a customer service representative

International

+31 15 2755 210
International Email

USA

800-949-3766 option 1
USA Email

Technical-Expertise-02

Global support with regional expertise

Whether you need help choosing the right sensor, checking an order, scheduling service, or troubleshooting in the field, our team is here to help. Our specialists respond quickly and provide guidance in atmospheric and solar applications.

We support you with:

  • Quotes and product availability
  • Purchase orders and invoicing
  • Shipping timelines and tracking updates
  • Repairs, RMAs, and calibration support
  • Connection to regional service or field specialists

Help & Support

Request Technical Support

Request non-Technical Support

You can contact Kipp & Zonen directly, or by locating your local distributor.

If there is no representation in your country please contact our head office or one of our sales offices below:

Delftechpark 36
2628 XH Delft
the Netherlands

T: +31 15 2755 210
solar-sales@otthydromet.com

 

Frame 356

Kip & Zonen Sales Office

OTT HydroMet Corp.
22400 Davis Dr.
Sterling, VA 20164
U.S.A.

T: +1 703 406-2800 (ext. 305 and 306)
solar-USA@otthydromet.com

 

Frame 356

Frequently asked questions (FAQs)

How do I request calibration, repair, or service for my device?
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What is the expected turnaround time for service or calibration?
How do I track the status of my service request or repair?
Who pays for shipping, and how do I arrange shipment for service?
Are loaner units available while my equipment is being serviced?
What should I do if my equipment is out of warranty?
How do I get technical support for software or database issues?
How do I obtain calibration certificates or compliance documentation?

Frequently Asked Questions

How do I request a quote?
Submit the contact form below. Provide product names, quantities, and any special requirements or relevant project details.
How do I check the status of my order?
Can I get technical support through Customer Service?
How do I start a repair or RMA?

SRA /RMA
Kipp & Zonen -
Delft

When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.

* Required
Section
This form applies to service requests at Kipp & Zonen - Delft.
Complete all required fields (1-18) for processing. If a field is not applicable, enter ‘NONE.
Use original factory packaging to prevent shipping damage, and verify the correct shipping address to avoid misdelivery.
By consenting to the listed prices, you authorize immediate processing, reducing service delays.


 

Contact the customer service team

Have a question about your order, a product, or a quote? Our team is here to help.