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Frequently Asked Questions

Technical answers and practical guidance for our measurement instruments and systems including installation, operation and calibration.

Frequently asked questions (FAQs)

How do I request calibration, repair, or service for my device?
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What is the expected turnaround time for service or calibration?
How do I track the status of my service request or repair?
Who pays for shipping, and how do I arrange shipment for service?
Are loaner units available while my equipment is being serviced?
What should I do if my equipment is out of warranty?
How do I get technical support for software or database issues?
How do I obtain calibration certificates or compliance documentation?

Pyranometers

 

How can I check if there are interferences from the cable?
When we calibrate the sensors there is no signal bounce other than the time that the pyranometer needs to reach its final value (time constant) if however there are electrical inferences and the shielding of the cable and data logger is not good then you can expect noise. A good way of testing this is by connecting a dummy pyranometer with the same cable (length and position) to the data logger. (Dummy pyranometer is a 1 kOhm resistor) This will show any interference coming from the cable.
Negative output during nighttime measurements?
Solar radiation at the site was greater than 1400 W/m²! Is this reasonable?
What is the directional or cosine response?
What parameters or errors should we take into account if the source of light comes from a certain angle?
Can I use a pyranometer under water?
If I use a pyranometer under water, can I connect a data logger to it?
What is the calibration frequency of a pyranometer?
What does spectral range of 310 – 2800 nm (50% points) mean?
What is the WMO standard for the pyranometers?
What is the resolution of a pyranometer?
What is the bandwidth of a pyranometer?
In our PV application the cable from the CMP 11 (50 meters) will go along other cables that come from the PV panels in which there is a DC voltage and around 100 Amps. Will these cables affect the measurement?
Do you have filters that can be used to verify spectral distribution over the following wave lengths?
Is there a standard product that converts the pyranometer output signal to 0-5V or 0-2V?
What kind of pyranometer do you suggest for usage inside a greenhouse?
What type of pyranometer can I use for my fixed PV panels farm?
What type of pyranometer can I use for my solar concentrators farm?
Is there a Pyranometer available that has the same spectral characteristics as a PV panel?
Is it possible to connect the Pyranometers to a computer?
I would like to know what kind of output the CMP 6 Pyranometer has (analog or digital)? What voltage range do you have?
Do the pyranometers come with a calibration certificate, NIST traceable?
What does Zero Offset A mean?
Are there any accessories needed with the Pyranometer to avoid reflected radiation from the surface?
What is the big difference between CMP 11 and CMP 21?
Does a Pyranometer require any power?
Maximum and minimum irradiation quantities?
Is the pyranometer calibration affected by the length of the signal cable?

Pyrgeometers

 

Why is the Pyrgeometer from Kipp & Zonen so much better than those from the competition?
The CGR 4 differs from all other Pyrgeometers in that it allows accurate daytime measurements on sunny days without the need for a shading device. Due to the unique construction of the CGR 4, solar radiation of up to 1000 W/m² induces window heating of less than 4 W/m² in the overall calculated downward radiation. In the Baseline Surface Radiation Network (BSRN) manual (WMO/TD-No.897) an extended formula is described. This formula corrects for window heating and so called “solar radiation leakage”. Due to the very low window heating offset and optimal spectral cut-on wavelength, these corrections are not necessaire for the CGR 4.
What is the calibration interval of a pyrgeometer?
I am using a Ventilation unit on the Pyrgeometer. Do I need to put this on 5W or 10W?

Net Radiometers

What color code is used when there is an extended cable on the NR Lite?
Sometimes it happens that the colors of the cables are different when you order extended cables. Usually there is added a page in the manual where this is mentioned.

Standard = extended
White = white
Green = blue
Black = black
For the CNR 1, what is the ideal constant current source for the PT-100?
What is the response time for CNR 1 sensors?
Does the CNR 2 use the same sensor as the NR Lite(2) without wind-breaking domes? Or does it have separate thermopiles for short and long wave radiation?
How come the NR Lite(2) specs refer to a continuous range between 200 and 100,000 nm, while the CNR 2 specs refer separately for the short and long wave radiation ranges?

UV Radiometers

 

Can I measure specific parts of the UV spectrum with the CUV 5?
No, it cannot separate UV-A from UV-B, it measures both together, for measurement of these parameters individually we recommend our UVS Series of radiometers.
What is the calibration frequency of UV radiometers?
Can a METEON data logger be connected to UVS-A-T and UVS-B-T?
What does ‘Mean Adjustment Factor’ mean on the calibration certificate of a UV radiometer?
Is there an UV-C sensor available?
Do you think this controller can cover ‘automatic temperature compensation’?
What is the bandwidth of the CUV 5 and why does this not match the UV spectrum?
What does ‘Radiation Amplification Factor’ mean?
Can the UVIATOR software operate with a Campbell logger and its software? Or, do I have to use LOGBOX-SD for compatibility with UVIATOR?
Why do I need the UVIATOR software?
What is the output range of the UVS radiometers?
Can the data from the CUV4 be used as input to calculate UV index?
Does the UVS-AB measure UV-A and UV-B at the same time?

Sun Trackers

Is it possible to mount 4 pyreliometers plus an extra sun sensor?
Yes. Normally 4 of these side-mounted sensors is the maximum, however we are able to make an extension on one pyrheliometer mount for the extra sun-sensor.
How much power is needed for the 2AP?
What power supply is needed when heaters are used?
Does the 2AP work autonomously?
Can the tracker be connected to a PC at 30 m distance?
Why does the COM port of my Pentium not address the 2AP like my old 4.86?
What is the range of the temperature?
What is the accuracy of the 2AP tracker in combination with a sun sensor?
Is there a compensation for temperature drift?
Is compensation for pressure variations needed?
Is there a way to fix a tracker via remote PC?
Why is the altitude limited to 2000 m?
How many (CHP 1) pyrheliometers can be mounted?
What about the pointing accuracy?
Can the PMO-6 be mounted?
Is there any altitude limit in this as in 2AP?
How long takes the night time rewinding?
Are the Zenith/Azimuth Positions of tracker available in log file?
What is the power requirement for AC and DC?
Is there any option for Sun sensor, can we remove from tracker?
How well does the SOLYS work in salty air that is close to the ocean?
Do you recommend the SOLYS Gear Drive in polar conditions?

RaZON+

What is included with the RaZON+ system?
RaZON+ base unit, including logger
2 year warranty, 5 years on the sensors
Smart Pyranometer(PR1) and Pyrheliometer (PH1) plus cables
Power connector for 24 VDC
Is the RaZON+ system really plug & play?
What is the payload of RaZON+? Is it possible to put other sensors on it?
Is RaZON+ easy to install?
How does the software work?
Can you do everything with your smart phone? Or do I need a computer too?
Does the whole RaZON+ system need calibration?
Does it include security to prevent data loss?
How can you get access to the data of RaZON+?
How many data points can be stored on the logger?
How and when to calibrate the RaZON+?
Can I connect other devices to the RaZON+?
What is the warranty on the RaZON+?

Scintillometers

 

I would like to measure atmospheric turbulence, Cn2 – what do I need?
LAS MkII or XLAS MkII (includes transit case)
Plus two 12 VDC power supplies (CVP1 LAS MkII power supply x2), and for mounting, two tripods (heavy duty tripod package x1) or secure mounting structure, if required.
I would like to measure sensible heat flux – what do I need?
What applications can scintillometry be used for?
What are the advantages of the LAS Method?
What are the advantages of the Kipp & Zonen LAS MkII?
I have an older version of the LAS150 or XLAS300. Can I use the latest Evation to process my data into fluxes?
How do I determine the height of the LAS?
Can I place the transmitter and receiver units behind glass windows?
How precisely do I have to measure the path length of the LAS?
Can a LAS MkII be used to measure crosswind?
If I am using an external data logger which signals of the LAS do I have to measure?
How can I determine the surface roughness length?
Can the LAS be used to measure evaporation of lakes?
Can I measure latent heat flux, such as the evaporation from lakes directly?
How often do I have to check the alignment of the LAS?
I am leaving my LAS unattended in the field for a period, how should I secure it?

Brewer Spectrophotometer

 

When and how should I clean the Brewer’s azimuth tracker drive?
The Brewer azimuth tracker has a driving mechanism based on friction between the drive shaft and the drive plate. These items will get dirty over time and the azimuth tracker is likely to slip. This can be noticed by a tracker discrepancy after AZ or SR tests.

The drive mechanism can be cleaned by using a clean lint-free cloth with alcohol or with “garage” soap (soap with grains of sand in it). Switch the tracker power off! Remove the rear tracker cover (the cover on the side opposite to the power switch). Use the cloth with alcohol or soap to rub the dirt off the drive plate and the drive shaft. Rotate the tracker to clean the entire drive plate. Be careful not to break the wire of the safety switch. After cleaning the entire drive plate and shaft, rub them once more with a dry piece of clean lint-free cloth to remove any remaining residue of soap/alcohol.

When this is done, rotate the tracker to aim the Brewer approximately at the sun . Put the tracker cover back on and switch on the tracker power. Now the Brewer needs to perform some tracker resets. In the Brewer software, type “PD AZ SR 10” to perform these resets. Watch the data to check that the tracker resets without discrepancies and then put the Brewer software back into its normal schedule.
How does the Brewer compensate Ozone measurements for temperature?
The Brewer software says “LAMP NOT ON, HG TEST TERMINATED”. Should I replace the lamp?
How often should my Brewer be calibrated?

DustIQ

 

What does DustIQ measure?
The DustIQ measures the amount of light relected by the dust back into the sensor. This is converted into Transmission Loss and Soiling Ratio. The DustIQ reports 2 independent transmission losses and soiling ratios of its 2 sensors.  (Transmission loss = 100% - soiling ratio)
How does soiling loss translate into power/energy loss?
What is the accuracy of dust measurement by the DustIQ?
What can I do with the zero offset?
How closely do dust levels on sensor and PV plant panels match?
Is the Dust IQ soiling loss accurate when compared with a 2-panel system?
What is the maximum soiling measurement range of DustIQ?
What is the significance of the solar cell on the DustIQ?
What is the impact of the panel temperature on the Dust IQ?
What is the purpose of the temperature option when selecting the correct model of DustIQ?
How many DustIQs are needed relative to the installed PV plant power? (Number of sensors per 1 MW)
Is the DustIQ useful for Polycrystalline or Thin-film modules?
What is the expected soiling loss percentage with respect to dry cleaning and wet cleaning?
Can we trigger automatic movement of robotic cleaners for cleaning of modules through RS-485?
Can the soiling data be transmitted to SCADA via Wi-Fi?
Can we link in to SCADA system to measure the Performance Ratio (PR)?
Can the DustIQ resist harsh conditions, for example in locations near the sea?
Is there a way to identify the soiling rate on the glass dome of a pyranometer using the DustIQ?
What is the advantage by using blue LED light?
Why can the reported soiling ratio differ between the two sensors of the DustIQ?
Following IEC 61724-01, would you recommend measuring soiling in heavy rainy areas, e.g. Quebec in Canada?
How fast can the DustIQ report data?
The DustIQ is obviously smaller than a solar panel. By saying "it has PV panel dimensions", what does that mean?
What if the soiling buildup does not look the same on the DustIQ collection area compared to other modules?
Many PV plants are installed near the ocean or industrial areas. What do you recommend to handle bird droppings and organic material or soot?
What is the main difference between normal soiling station of other makes and DustIQ?
How does the DustIQ compare to the Atonometrics MARS sensor?
Does DustIQ work independently or for all PV technologies, i.e. Bifacial PV?
How often do I need to execute local calibration?
Is the DustIQ able to calculate loss when covered with dust different to the calibration dust sample?
Since it is needed to do calibration with natural soiling, is the data still valid before calibration?
What to do in case of a dust storm where the local dust is different?
What is the periodic time to clean the DustIQ?
How should the DustIQ itself be cleaned?
What data filtering/filters should be applied to raw data measured by the DustIQ to make the measurements useful for soiling analysis and wash decision?
We are using self-powered module cleaning robots. If we keep its frequency of say twice a week, will dust measurement sensors be required?
How and where to mount the DustIQ?
Can the DustIQ be installed on the open end of a row of panels or does it have to be supported on both sides between two panels?
Can the DustIQ be mounted horizontally rather than vertically for single roof panel arrays for commercial rooftop systems?

Horticultural Sensors

 

Is there a table with the amount of water that we need to irrigate in one hectare, according the readings of the PQS 1 PAR quantum sensor (PAR Lite) daily?
We do not have charts or tables indicating irrigation requirements for various plots of land (i.e. based on differing vegetation and climatic factors). There are many scientific publications that refer to evaporation rates from crops, but none, to our knowledge, that specifically link PAR readings from our sensor to irrigation.
With the PQS 1 (PAR Lite), can I derive the crop evaporation from the net radiation?
How many PQS 1 PAR quantum sensors (PAR Lite radiometers) do you advise to use in a greenhouse?
Can I use a PQS 1 (PAR Lite) meter under water?
If I use a PQS 1 PAR quantum sensor (PAR Lite radiometer) under water, can I connect a data logger to it?
What is the advised calibration frequency for a PQS 1 (PAR Lite)?
PAR readings at noon increase by the order of 0.001 umol/m²s. Can you tell me whether small readings like this are likely to be accurate? If not, what is the effective lower irradiance limit detectable by this sensor?

Data Loggers

 

What is the extension of the log file of the LOGBOX SD?
The extension is .TXT or .XLS. Using the software interface you can select to save this as a text -or Excel file.
What is the format of the log file of the LOGBOX SD data logger?
How do I connect a Pyranometer with PT100 to the LOGBOX SD Data logger?
Does the internal battery stop working when you power the Logbox SD with an external power supply? In this case, will you still have power available for excitation on the Power Out connection?
How does a data logger work?
Can I use the METEON in combination with the AMPBOX?
Can the data from the METEON be downloaded into Excel?
What is the operating life of the batteries of the METEON?
How is the METEON powered?
Can we use the METEON outside?
I have an outdoor reading of 2000 to 4000 W/m² with my METEON. This does not make sense since theoretically, readings should be less than the solar constant (1360 W/m²).
If we take an interval of 1 minute then the sum of all the averages for 1 day it says 394838 W/m². If we set it for 30 minutes, then we will get 1 average per 30 minutes so the sum of all these averages for 1 day would be 13161 W/m². What are we doing wrong?

Snow Depth Sensors

 

Is it possible to measure water or ice with SHM31?

The SHM31 is mainly designed to measure the snow depth. The measuring principle is not applicable to measure pure ice or water due to strong reflections or translucency.

What is the minimum operating temperature of the SHM31 sensor with the heaters turned off? At what temperature would it be necessary to turn the heaters on? How would turning the heater off affect the overall measurements of the sensor?
What type of current draw does the SHM31 heater have at 12 V (with and without the heater)?
If operating the SHM31 under SDI-12 communication protocol, can the heater be turned on and off remotely using the SDI-12 command?
How long would the SHM31 need to be on in order to be stabilized and to record proper data? Can the sensor be switched off for long periods of time?

Smart Weather Sensors

 

How to communicate with a WS and the UMB-config-Tool if the protocol was changed for example to Modbus or SDI-12?

After a reset (switching On/Off the sensor), every WSwill start up for the first five seconds in UMB-protocol and the standard baud rate of 19200Bd, independent to the configured protocol and baud rate settings of the sensor.

In the first five seconds, you will be able to connect via UMB-config-Tool to the WS. After the first command is sent, the UMB-protocol will stay for ten minutes before it switches back to the original configured protocol. This time will always be extended to ten minutes if a new UMB command was sent.

What is the max radius a lightning can be detected from the WS800?
How to connect a WS with a device version >= 42 (hardware version >=14) to a SDI-12 system?
How does the Doppler Radar Measurement Principle of the WS100 work?

Accessories

 

Can I order a new filter for my CVF 4 ventilation unit?
Filters can be ordered in sets of 5.
What is the accuracy calculation from a radiometer to the input of the AMPBOX? And the accuracy calculation out of the AMPBOX?
What does “gain range” mean in the AMPBOX specification? And how is this value useful?
In the AMPBOX specification what does “Zero adjust” mean? And how is this value useful?
What is the benefit of using a ventilation unit?
The ventilation unit has a 5 W and 10 W heater. When do I need 5 W and when do I need 10 W?
Can I convert the current output (mA) of an AMPBOX to Volt?
The AMPBOX has a range of range 0 - 1600 W/m2 for 4-20mA. The CMP 3 pyranometer has a sensitivity of 16,51 μV/W/m². And the PQS 1 PAR quantum sensor has a sensitivity of 5,59 μV/μmol/m²s. How can we calculate the output signal?
Can we measure low level photosynthesis radiation (0,1 μmol/m²s) with the PQS 1 and the AMPBOX?
Can I use a METEON data logger in combination with the AMPBOX?
Each AMPBOX corresponds to a specific pyranometer, could you please specify this?

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